Guidance for Designing Grievance Mechanisms; Good Practice Note. IFC.

Having a trustworthy way to address community concerns and complaints is essential if you’re serious about building and maintaining a good relationship with your local communities.

This IFC Good Practice Note provides guidance for companies on the grievance management pillar of stakeholder engagement. It provides guidance on basic principles and general process steps that organizations from any sector and of any size should take into account when dealing with concerns and complaints from affected communities.